IMPORTANT INFORMATION ABOUT COVID-19:

The health and safety of our patients is of utmost importance to us. Phone times may be delayed as we are doing very intensive phone triaging. We appreciate your patience as we prepare to keep everyone safe during potential novel coronavirus (COVID-19) community transmission.

We continue to be available in person, by phone or video to meet the needs of our patients.

If you have any respiratory or COVID-19 symptoms, please call the clinic immediately to speak to a doctor but DO NOT come to clinic. Complete the https://covid-19.ontario.ca/self-assessment/.

If it indicates you may require COVID-19 assessment, please contact your family doctor or go to a COVID-19 Assessment Centre. You can book an appointment to be tested at the MGH COVID-19 Assessment centre:

We do not have the capability to test for COVID-19 in our office but are able to make arrangements for you to be tested at another site.

For more information on virtual visits click here.

For more information on COVID-19 click here.

You can also call Telehealth 24 hours a day, 7 days a week, to speak to a nurse at 1-866-797-0000. In a medical emergency, call 911 or go to your nearest emergency department.

OPERATIONAL CHANGES

In line with recommendations with public health, we will be carefully offering more in-person appointments when appropriate. However, the Covid-19 situation is very fluid and changes may need to be made quickly. We will need to be prepared to adjust quickly based on the situation. If you have any questions or concerns, please feel free to reach out to us.

Please note the following procedures to keep our patients and our employees safe. 

For in-person appointments:

  1. Screening before appointments: All patients must have a phone or video visit with a physician before being brought to clinic. Please call before coming to the office. Do not drop by without first notifying us.
  2. No walk-ins: Saturday and evening clinics WILL BE BY APPOINTMENT ONLY INSTEAD OF WALK-IN. Phones will open at 8:30 am on Saturday and patients will be booked by appointment from 9 am to 12 pm. This will allow us to screen properly over the phone before a patient arrives to clinic.
  3. Masks: All patients (over 2 years of age) and all caregivers are now required to wear masks when attending clinic. If you do not have a mask, we can provide one. If you have concerns about you or your child's ability to comply with this policy, please speak to us.
  4. No Waiting Room: Please call us when you arrive for your appointment before entering the building. This will ensure we are ready for you to enter the room immediately upon your arrival so you are not sitting in the waiting room.
  5. Once You Enter: Disinfect your hands as you enter the office. If you are wearing gloves, you will need to dispose of them and then disinfect your hands. Maintain a 6 foot distance between you and others in the office. Disinfect your hands as you leave the office.
  6. Notify us immediately if there are any changes in health prior to the appointment: If you have travelled outside of the province or country in the last 14 days, have been in close contact with someone who is sick or has covid-19, and/or are experiencing fever, cough, shortness of breath, cold or flu symptoms, or other symptoms suggestive of Covid-19, cancel your appointment immediately and call us for next steps. We will be happy to provide medical advice over the phone to guide you on next steps and to rebook your appointment.

Thank you for all of your patience, understanding, and flexibility as we navigate this “new normal” together.